Terms & Conditions

By accessing or using Memospark ("the Platform"), you agree to be legally bound by these Terms & Conditions. If you do not agree with any part of these terms, you must not use the Platform. Memospark Pvt. Ltd. ("Memospark", "we", "us", "our") reserves the right to update or modify these terms at any time. Material changes will be notified via email or a prominent notice on the Platform at least 15 days before they take effect. Your continued use after such notice constitutes acceptance of the revised terms.

You must be at least 18 years of age to use the Platform. By creating an account, you represent and warrant that: (a) all information provided is accurate, current, and complete; (b) you are legally capable of entering into binding contracts; (c) you will maintain the confidentiality of your account credentials; (d) you will promptly update any changes to your information; and (e) you accept responsibility for all activities under your account. You must notify us immediately at support@memospark.in of any unauthorized use of your account. We reserve the right to suspend or terminate accounts found to be in breach of these terms.

Memospark is an AI-powered event management platform that connects users ("Customers") with verified event service providers ("Vendors"). Our services include: (a) browsing Vendor profiles, packages, and portfolios; (b) comparing pricing, ratings, and reviews; (c) booking event services; (d) processing payments through Razorpay; (e) facilitating communication between Customers and Vendors; and (f) providing AI-powered recommendations. Memospark acts solely as an intermediary platform. We do not employ, supervise, or control any Vendor, and we are not a party to the service agreement between Customer and Vendor.

4.1 Selection: You select a Vendor and package of your choice through the Platform. 4.2 Confirmation: A booking is confirmed only after (a) you complete the checkout process, (b) full or partial payment (as specified by the Vendor) is successfully processed through Razorpay, and (c) you receive a booking confirmation with a unique booking ID (format: MCYYMMDDXXXXX). 4.3 Booking Details: You must provide accurate event details including event type, date, time, location, guest count, and any customizations. Inaccurate information may result in service discrepancies for which Memospark bears no responsibility. 4.4 Modifications: Booking modifications must be coordinated directly with the Vendor. Memospark may facilitate but does not guarantee modification acceptance.

5.1 All prices on the Platform are in Indian Rupees (INR) and inclusive of applicable taxes unless stated otherwise. 5.2 Payments are processed exclusively through Razorpay, a PCI-DSS compliant payment gateway. Memospark does not store complete payment instrument details. 5.3 By making a payment, you agree to Razorpay's terms of service and privacy policy. 5.4 A service fee may be added to your booking total, which will be clearly displayed before payment. This fee covers platform maintenance, AI-powered features, customer support, and dispute resolution services. 5.5 Payment receipts and invoices are generated electronically and are valid as proof of transaction. 5.6 The final price displayed at checkout is binding once payment is processed, subject only to legitimate price errors that will be communicated before service delivery.

6.1 Vendor Policies: Each Vendor sets their own cancellation and refund policy, which is displayed on their profile and at the time of booking. You are advised to review these policies carefully before confirming a booking. 6.2 Platform Mediation: Memospark will facilitate refunds strictly in accordance with the Vendor's published cancellation policy. 6.3 Processing Time: Refunds, when applicable, will be processed within 5–7 business days after Vendor approval, and may take an additional 3–5 business days to reflect in your account depending on your bank or payment method. 6.4 Platform Fee: The Memospark platform service fee is non-refundable, except where cancellation is due to a verified error on our part. 6.5 Vendor Cancellation: If a Vendor cancels a confirmed booking, you will receive a full refund of all amounts paid, including the platform fee. 6.6 Force Majeure: In case of events beyond reasonable control (natural disasters, government restrictions, pandemics, etc.), cancellation and refund terms may be adjusted at our discretion on a case-by-case basis.

You agree not to: (a) use the Platform for any unlawful purpose or in violation of any applicable Indian law; (b) provide false, misleading, or fraudulent information; (c) harass, abuse, or threaten any Vendor, other Customer, or Memospark staff; (d) manipulate or inflate ratings or reviews; (e) attempt to bypass the Platform's booking or payment system to deal with Vendors directly in order to avoid platform fees; (f) scrape, copy, reproduce, or extract Vendor data or Platform content without written permission; (g) introduce malware, viruses, or any harmful code; (h) use any automated means (bots, scripts, crawlers) to access the Platform; (i) engage in any activity that interferes with or disrupts the Platform's services.

8.1 You may leave reviews and ratings for Vendors after a completed booking. 8.2 Reviews must be honest, factual, and based on your genuine experience. 8.3 You must not post reviews that are: (a) false or misleading; (b) defamatory, abusive, or harassing; (c) paid for, incentivized, or coerced; (d) unrelated to the service provided; or (e) in violation of any law. 8.4 Memospark reserves the right to remove reviews that violate this policy without notice. 8.5 Repeated violations may result in account suspension or permanent ban from the Platform.

9.1 If you have a dispute with a Vendor regarding service quality, non-delivery, or any other service-related issue, you agree to first attempt to resolve it directly with the Vendor. 9.2 If resolution with the Vendor is not possible, you may escalate the dispute to Memospark at support@memospark.in within 7 days of the event date. 9.3 Memospark will mediate in good faith but is not obligated to provide a remedy beyond facilitating communication. 9.4 Our mediation outcome will consider: (a) evidence provided by both parties, (b) the Vendor's published policies, (c) platform usage data, and (d) previous dispute history. 9.5 Memospark's decision in mediation is not legally binding and does not affect your statutory rights.

10.1 The Platform is provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, either express or implied, including but not limited to merchantability, fitness for a particular purpose, or non-infringement. 10.2 Memospark's total liability, whether in contract, tort (including negligence), or otherwise, arising out of or in connection with your use of the Platform is limited to the total platform fees paid by you in the 12 months preceding the event giving rise to the claim. 10.3 Memospark shall not be liable for: (a) any indirect, incidental, special, consequential, or punitive damages; (b) loss of profits, data, or business opportunity; (c) services provided by third-party Vendors; (d) acts of God, government restrictions, or other force majeure events; (e) damages arising from unauthorized access to your account despite reasonable security measures. 10.4 Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under Indian law.

All content on the Platform — including text, graphics, logos, icons, images, audio clips, software, and the overall "look and feel" — is the property of Memospark Pvt. Ltd. or its licensors and is protected under Indian and international intellectual property laws. You may view, download, and print content for personal, non-commercial use only. You may not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any Platform content without our prior written consent. "Memospark" and the Memospark logo are registered or pending trademarks of Memospark Pvt. Ltd.

Your use of the Platform is governed by our Privacy Policy, which is incorporated into these Terms by reference. We collect, store, and process personal information in accordance with applicable data protection laws, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 of India. Key points: (a) Your data is shared with Vendors only to the extent necessary to fulfill your booking; (b) Payment data is processed by Razorpay and never stored by us; (c) You have the right to access, correct, delete, and export your data; (d) For full details, please read our Privacy Policy at /privacy.

You consent to receive communications from us electronically — via email, SMS, platform notifications, or phone — for purposes including but not limited to: booking confirmations, payment receipts, service reminders, policy updates, and support responses. These electronic records satisfy any legal requirement that such communications be in writing. You may withdraw consent for non-essential communications at any time through your account settings.

These Terms & Conditions are governed by and construed in accordance with the laws of the Republic of India. Any disputes arising out of or relating to these terms, your use of the Platform, or any booking made through the Platform shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, disputes shall be subject to the exclusive jurisdiction of the courts in Sangli, Maharashtra. Notwithstanding the foregoing, Memospark reserves the right to seek injunctive or equitable relief in any court of competent jurisdiction.

In compliance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the designated Grievance Officer for Memospark is: Parth Katkar Grievance Officer, Memospark Pvt. Ltd. Sangli, Maharashtra 416416, India Email: grievance@memospark.in Phone: +91 9970311566 For general inquiries: support@memospark.in For legal matters: legal@memospark.in For privacy concerns: privacy@memospark.in Complaints will be acknowledged within 24 hours and resolved within 15 days from the date of receipt.